Question 1

What areas does CGT cover for equipment rental?

Accepted Answer

We cover all of Abu Dhabi emirate including Abu Dhabi City, Khalifa City, Mussafah (ICAD), Al Reem Island, Saadiyat Island, Yas Island, Al Ain, and the Western Region (Ruwais, Madinat Zayed). We can mobilise to Dubai and the Northern Emirates on request.

Question 2

Do your rental rates include operators?

Accepted Answer

Yes. All CGT equipment rentals include a certified, experienced operator. Our operators hold valid UAE heavy equipment licenses and many have NEBOSH safety certifications. Fuel is typically the client's responsibility unless otherwise agreed.

Question 3

What is the minimum rental period?

Accepted Answer

The minimum hire period is written on each quotation. A monthly rate covers 260 working hours (10 hours a day for 26 days) with an operator. If the hire ends before the agreed minimum, de-mobilisation is charged to the client. Fewer hours than 260 are still billed as a full month unless the machine breaks down.

Question 4

How quickly can you deliver equipment to my site?

Accepted Answer

For Abu Dhabi city and Mussafah, we offer same-day mobilisation for equipment in stock. Typical delivery is within 4-8 hours of confirmed booking. Remote locations like Ruwais may require 24 hours advance notice.

Question 5

What happens if the equipment breaks down on site?

Accepted Answer

All CGT equipment is covered by our maintenance guarantee. In case of mechanical failure, we dispatch a replacement machine within 4 hours at no additional cost. We do not charge for downtime caused by equipment failure.

Question 6

Can I get a formal quotation for a tender?

Accepted Answer

Absolutely. Use our online quote wizard or WhatsApp us the tender requirements and we will provide a formal quotation on CGT letterhead within 24 hours. We regularly support our clients with tender pricing and method statements.

Question 7

How do I register my equipment with CGT as an owner?

Accepted Answer

Visit our Register Equipment page or contact us directly. You provide the machine details, photos, and registration documents. Once verified, your equipment is listed in our fleet and we match it with rental demand. You retain ownership and we handle operations, maintenance coordination, and client billing.

Question 8

What is the service fee model for equipment owners?

Accepted Answer

A competitive service fee applies to each rental transaction, covering operator management, client acquisition, invoicing, insurance, and platform access. The exact terms are agreed when you register your equipment and depend on the type of machine and rental duration.

Question 9

How does daily work approval work?

Accepted Answer

Each day, the client assigns tasks to the operator on site. The operator uploads timestamped photos and videos of work completed through the FleetOps platform. The client reviews the evidence and approves billable days. Only approved days are invoiced, ensuring full transparency for all parties.

Question 10

How are maintenance costs handled for registered equipment?

Accepted Answer

Routine maintenance and repairs are coordinated by CGT. Costs are deducted from the billed rental amount, and the equipment owner approves all parts and labour before work proceeds. You receive a detailed maintenance log through FleetOps so you always know the condition of your machine.

Question 11

What certifications do your operators have?

Accepted Answer

All CGT operators hold valid UAE heavy equipment operating licences issued by the relevant authority. Many also hold NEBOSH Health and Safety certifications. Operators undergo practical assessments before deployment and receive regular refresher training.

Question 12

Do you cover all UAE emirates?

Accepted Answer

Yes. Our primary base is Abu Dhabi, covering the city, Mussafah, Khalifa City, islands, and the Western Region. We also serve Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Mobilisation timelines vary by location — same-day in Abu Dhabi, 24 hours for remote areas.

Question 13

Can I track my equipment in real time?

Accepted Answer

Yes. All CGT fleet vehicles and registered equipment are fitted with GPS tracking. As an owner or client, you can log into the FleetOps platform to see live location, utilisation hours, and movement history for every machine assigned to your account.

Question 14

What is the standard working day?

Accepted Answer

A standard working day is 10 hours. A month is 260 hours (26 days). Overtime is charged extra. Diesel is supplied by the client. Damage from hidden or underground objects is not the operator's or the provider's responsibility. Payment is 30 days after invoice against an approved timesheet; a post-dated cheque may be required in advance. Quotations are valid for 10 days. See the Rental Terms page for the full set.

Question 15

How do payments work for equipment owners?

Accepted Answer

Once a client approves the billable days and the invoice is settled, the owner receives their share after deducting the service fee and any maintenance costs incurred during the period. Payments are processed on a monthly cycle with a detailed statement available through FleetOps.

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